Free trial
The first 14 days after you connect your store are free on the Basic plan, with no payment (21 days when invited by another seller). If you do not subscribe, syncing stops after a 3-day grace period (7 days after a paid period) and your data stays saved.
Payments
- Subscriptions are paid in advance for 30 days, in Egyptian pounds, by card or mobile wallet through Paymob.
- There is no automatic renewal. You pay each period yourself and are never charged without your action.
- If you pay before your period ends, the new 30 days are added to the remaining ones.
Refunds
- First payment: full refund if you ask within 7 days of paying.
- Later payments: periods that have started are not refunded, but you can cancel and keep the service until the end of the paid period.
- Duplicate charges, or a charge without the subscription being activated, are refunded in full.
- Refunds go back to the original payment method and usually arrive within 7–14 business days, depending on the bank or wallet.
Cancellation
Cancel at any time by not paying the next period, or ask us to close your account. You can disconnect Amazon in Seller Central (Manage Your Apps) and ask for your data to be deleted; we delete it within 30 days.
How to ask
E-mail [email protected] or WhatsApp +20 155 055 5525 with your account e-mail and payment date. We reply within two business days.